If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It’s also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone call will be logged and recorded, if necessary. Bitrix24 is available in cloud and on premise as self hosted software that can be installed on your server (the latter version comes with open source code access).
Use Bitrix24 to call to any mobile phone or landline, domestically or internationally. You don't need any special IP-telephony equipment, you can call from your Bitrix24 portal anywhere where there's a reliable internet connection.
You can set up Bitrix24 as cloud or self hosted call center software.
Basic features
- Free incoming calls (ex. toll free);
- Outgoing calls are $0.01/minute;
- Automatic dialer ($), IVR ($$);
- Local/toll free number rental $6/mo;
- Phone numbers in 43 countries;
- Built in PBX;
- Built in Call Center;
- Built in CRM;
- WebRTC;
- Mobile app (iOS/Android) and Desktop app (PC, MacOS);
- API, Marketplace, Source Code;
- 100% free for up to 12 users.
Business Phone System
- Employee extensions;
- Phone business hours;
- Relay phone number;
- Call waiting;
- Call transfers;
- Call forwarding;
- Call queuing;
- SIP/voip phones;
- Softphones.
Real Time Communications
- WebRTC;
- IM and Group Chat;
- Audio/Video calls;
- HD Video conferencing;
- Screen sharing;
- PC/Mac/Linux/iOS/Android.
CRM and Call Center
- Click to call;
- Call to CRM;
- Missed call to lead;
- Call Recording;
- Client ID;
- Autoconnect to assigned manager;
- Email marketing;
- Telemarketing.