Free Business VoIP Phone System & Call Center in Bitrix24

If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It’s also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone call will be logged and recorded, if necessary. Bitrix24 is available in cloud and on premise as self hosted software that can be installed on your server (the latter version comes with open source code access).

Use Bitrix24 to call to any mobile phone or landline, domestically or internationally. You don't need any special IP-telephony equipment, you can call from your Bitrix24 portal anywhere where there's a reliable internet connection.

You can set up Bitrix24 as cloud or self hosted call center software.

Basic features

  • Free incoming calls (ex. toll free);
  • Outgoing calls are $0.01/minute;
  • Automatic dialer ($), IVR ($$);
  • Local/toll free number rental $6/mo;
  • Phone numbers in 43 countries;
  • Built in PBX;
  • Built in Call Center;
  • Built in CRM;
  • WebRTC;
  • Mobile app (iOS/Android) and Desktop app (PC, MacOS);
  • API, Marketplace, Source Code;
  • 100% free for up to 12 users.

Business Phone System

  • Employee extensions;
  • Phone business hours;
  • Relay phone number;
  • Call waiting;
  • Call transfers;
  • Call forwarding;
  • Call queuing;
  • SIP/voip phones;
  • Softphones.

Real Time Communications

  • WebRTC;
  • IM and Group Chat;
  • Audio/Video calls;
  • HD Video conferencing;
  • Screen sharing;
  • PC/Mac/Linux/iOS/Android.

CRM and Call Center

  • Click to call;
  • Call to CRM;
  • Missed call to lead;
  • Call Recording;
  • Client ID;
  • Autoconnect to assigned manager;
  • Email marketing;
  • Telemarketing.

5,000,000+ organizations have chosen Bitrix24

Click here to get more info & register free

Free VoIP Number Porting. Porting Business Phone Numbers is Risk-Free

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VoIP - Voice Over Internet Protocol

What is VoIP - Voice Over Internet Protocol?

According to voip-info.org, VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn’t offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

Voice over Internet Protocol (VoIP), also called IP telephony, according to WikipediA, is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).

Early providers of voice-over-IP services offered business models and technical solutions that mirrored the architecture of the legacy telephone network. Second-generation providers, such as Skype, built closed networks for private user bases, offering the benefit of free calls and convenience while potentially charging for access to other communication networks, such as the PSTN. This limited the freedom of users to mix-and-match third-party hardware and software. Third-generation providers, such as Google Talk, adopted the concept of federated VoIP - which is a departure from the architecture of the legacy networks. These solutions typically allow dynamic interconnection between users on any two domains on the Internet when a user wishes to place a call.

In addition to VoIP phones, VoIP is also available on many personal computers and other Internet access devices. Calls and SMS text messages may be sent over mobile data or Wi-Fi. VoIP allows modern communications technologies (including telephones, smartphones, voice and video conferencing, email, and presence detection) to be consolidated using a single unified communications system.